Refund Policy

Last Updated: 2025-02-26

Introduction

This Refund Policy outlines the guidelines and procedures for requesting refunds for digital products and memberships purchased from Dominator Holdings, Inc. through our website at www.magicquickwins.com (the “Site”).

We value your satisfaction with our products and services. However, due to the nature of digital products, we have specific policies regarding refunds. Please read this policy carefully before making a purchase.

This Refund Policy complies with Canadian laws, including Ontario’s Consumer Protection Act, and is designed to be fair and transparent for all our customers worldwide.

Currency and Payment Information

All prices on our Site are displayed in USD. Refunds will be processed in the same currency as the original purchase. For customers who pay in a currency other than USD, the refund amount may differ from the original purchase amount due to exchange rate fluctuations. These exchange rate differences are determined by your payment provider or credit card company, not by Dominator Holdings, Inc.

Digital Products

Types of Digital Products

Our digital products include:

  • Ebooks
  • Templates
  • Spreadsheets
  • Training videos

Each product category may have specific refund conditions as outlined below.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our digital products. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 30 days of the purchase date.

Our money-back guarantee is designed to give you confidence in your purchase and allow you sufficient time to review and use our products.

Product-Specific Refund Conditions

Ebooks and Documents

Refunds for ebooks and digital documents are available within the 30-day period, even if you have downloaded the products.

Templates and Spreadsheets

Refunds for templates and spreadsheets are available within the 30-day period. If you have extensively modified or integrated these into your business processes, we may request information about why the product did not meet your needs.

Training Videos

For training videos, refunds are available within the 30-day period regardless of how much of the content you have viewed.

Additional Refund Eligibility

In addition to our 30-day money-back guarantee, we will also consider refund requests for digital products in the following situations:

  1. Technical Issues: If you experience technical problems that prevent you from accessing or using the digital product, and our support team is unable to resolve these issues within a reasonable time frame.

  2. Duplicate Purchase: If you accidentally purchased the same product twice.

  3. Significant Product Defects: If the digital product contains significant errors, is materially different from its description, or is otherwise substantially defective.

  4. Legal Requirements: Where refunds are required by applicable consumer protection laws in your jurisdiction.

Evidence of Purchase and Verification

To process your refund request, we may require:

  • Confirmation of your order number
  • The email address used for purchase
  • The date of purchase
  • Proof of payment

We reserve the right to verify all refund requests to prevent fraudulent claims. This verification process typically takes 1-3 business days.

Refund Request Process

To request a refund under our 30-day money-back guarantee or for other eligible reasons:

  1. Contact our customer support team at support@magicquickwins.com within 30 days of purchase.
  2. Provide your order number and a brief explanation for your refund request.
  3. Include any relevant supporting information or documentation if applicable.

We will review your request and respond within 3 business days. If your refund request is approved, the refund will be processed to the original method of payment within 5-10 business days.

Membership Subscriptions

Cancellation

You may cancel your membership at any time through your account settings or by contacting our customer support team. Upon cancellation:

  1. You will maintain access to the membership area until the end of your current billing period.
  2. No further charges will be made to your payment method.
  3. No refunds will be provided for the current billing period, except as noted below.

Detailed Cancellation Process

To cancel your subscription:

  1. Online Method: Log into your account, navigate to “Subscription Settings” or “Account Settings,” and select “Cancel Subscription.”

  2. Email Method: Send an email to support@magicquickwins.com with the subject line “Subscription Cancellation Request” and include your full name and the email address associated with your account.

  3. Confirmation: Upon cancellation, you will receive an email confirmation that your subscription has been canceled and the date when your access will end.

Automatic Renewal and Billing Notifications

For subscription products:

  1. We will send you a reminder at least 14 days before charging your payment method for any subscription renewal over $50 CAD, in accordance with Ontario’s Consumer Protection Act.

  2. You can opt out of automatic renewal at any time by canceling your subscription.

Refund Eligibility for Subscriptions

Membership fees are generally non-refundable for the current billing period. However, we may consider partial or full refunds in the following circumstances:

  1. Technical Issues: If you experience persistent technical problems that prevent you from accessing or using the membership area, and our support team is unable to resolve these issues within a reasonable time frame.

  2. Service Unavailability: If our membership services are unavailable for an extended period during your billing cycle.

  3. Recent Subscription: If you cancel within 14 days of your initial subscription purchase and have not extensively used the membership services.

  4. Legal Requirements: Where refunds are required by applicable consumer protection laws in your jurisdiction.

Refund Request Process for Subscriptions

To request a refund for a membership subscription:

  1. Contact our customer support team at support@magicquickwins.com with your request.
  2. Provide your account information and a detailed explanation of why you are requesting a refund.
  3. Include any relevant supporting information or documentation.

We will review your request and respond within 3 business days. If your refund request is approved, a prorated refund may be issued based on the unused portion of your current billing period.

Special Promotions and Guarantees

From time to time, we may offer special promotions or guarantees that modify this Refund Policy. In such cases, the terms of the promotion or guarantee will be clearly stated and will supersede the terms in this policy where applicable.

If we offer a satisfaction guarantee for any of our products, the specific terms and conditions of that guarantee will be provided at the time of purchase.

Refusal of Refund Requests

We reserve the right to refuse refund requests that do not comply with this policy, including:

  1. Requests made after the 30-day refund period has expired
  2. Evidence of fraud or abuse of our refund policy
  3. Multiple refund requests from the same customer showing a pattern of abuse
  4. Violations of our Terms of Service

If your refund request is denied, we will provide a clear explanation for the denial.

Refund Method and Processing Time

Refunds will be issued using the same payment method used for the original purchase. The time it takes for the refund to appear in your account depends on your payment provider:

  • Credit/debit card refunds typically take 5-10 business days to process
  • PayPal refunds typically take 3-5 business days to process
  • Bank transfers may take 7-10 business days to process

Consumer Protection Rights

Canadian Customers

For Canadian customers, this Refund Policy complies with provincial consumer protection laws, including Ontario’s Consumer Protection Act. Canadian consumers have certain rights regarding refunds for online purchases, and nothing in this policy is intended to limit those rights.

International Customers

For customers in other jurisdictions, you may have additional statutory rights under your local consumer protection laws. This Refund Policy does not affect any statutory rights that cannot be waived or limited by contract.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Dominator Holdings, Inc. 200 Cachet Woods Court, Unit 303, Markham, ON, L6C 0Z8, Canada

email: support@magicquickwins.com

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Site. We will indicate the date of the most recent update at the top of this page.

Material changes to this policy will not apply retroactively to purchases made before the change unless those changes provide more favorable terms to our customers.

By purchasing products or services from our Site, you acknowledge that you have read and understood this Refund Policy.